Whether you are buying logo apparel for the first time or are a seasoned buyer, we know that you have questions. The Customer Care Center is designed to help you get answers fast.
The value of Promotional Products is in their ability to carry a message to a well-defined audience. Because the products are useful to and appreciated by the recipients, they are retained and used, repeating the imprinted message many times without added cost to the advertiser.
The most common process for printing apparel is called Screen Printing.Screen Printing
Screen printing is an inexpensive way to communicate a message or brand image. You may be most familiar with screen printing on printed t-shirts or sweatshirts. Screen printing gets its name from a process of moving ink through a mesh, or screen, onto the garment.
At The Sullivan Company, we have the newest screen printing equipment from M&R, a worldwide leader in screen printing technologies. Our automated press is capable of printing over 360 shirts per hour. And our staff has the experience to use it. But the quality of the print is what's really important ... and that's when you'll notice the value of great equipment and the value of having experience and well trained printing staff. We're proud to have both!Heat Transfers
Another option for lower volume prints is a heat applied transfer. Multi-color logos, full color photographs and detailed artwork can be applied to products with transfers. The complete logo permanently adheres to the material's surface with heat and pressure. Transfers are best used on light colored products.Direct to Garment Printing
There are new methods emerging for printing apparel. The latest innovation is a Digital Direct to Garment (DTG) process. The process is much like printing from your personal computer, except that a shirt is printed instead of a piece of paper. This technology may be well suited for very small print jobs. At The Sullivan Company, we are keeping close tabs on innovations in the DTG industry and will invest in this technology when there's a clear value proposition to our customers.
The origins of embroidery are unclear, but examples survive from ancient Egypt, Iron Age Northern Europe and Song Dynasty China. Elaborately embroidered clothing, religious objects, and household items have been a mark of wealth and status in many cultures for centuries.
Today, embroidered clothing remains a statement of quality and good taste. Translating an image into stitches on cloth is remarkable, even to those most familiar with embroidery.
At The Sullivan Company, we take pride in representing your design or logo with thread, stitches, and color. Although embroidery has been done by hand for centuries, most embroidery done today is by machine. Here's how it works:
You are welcome to visit The Sullivan Company to watch the embroidery process. Please call to make an appointment.
You may also want to review Pricing Considerations for Embroidery
Tired of "being taken to the cleaners" by your rental company? Tired of all those unexpected fees? Consider buying your apparel rather than renting it.Some things to consider:
Give us a call to discuss the option of buying your chefs' apparel rather than renting it. Let us show you how you can save money and improve morale.
Selling apparel or other products can be a great way to raise money for your school or club. Getting the most out of your fund raiser requires some careful planning. Here are some tips that will help you make the most profit:
Ask around and you're likely to hear people recommend The Sullivan Company. We hope so. Give us a call at 614-898-9971 and let us help you get started!
I'm clueless on how to start. What do I do?
You're not alone. Just call us! We'll help you get started!
Do you have a minimum order size?
Technically our minimum order size is one piece. But you should know that lower volume orders make less efficient use of equipment and staff, so they are priced accordingly. Prices drop dramatically for orders of 12 pieces or more (and continue to drop as the order size gets larger).
How long will my order take?
Screen printing and embroidery orders are typically completed within 10 business days of art approval. This allows time for apparel to arrive, art to be converted to production format, equipment to be set up for your order, and for production to be completed and quality checked.
Promotional product order time frames vary, depending on what you order. You should allow 3-4 weeks following art approval for most items. Rush services are available at an additional charge.
What file format should I use for my art file?
Good screen printing and good embroidery requires vector art. If your image is not in vector format, we will convert it for you as part of your free art-time allocation. Vector art is typically done in programs like Adobe Illustrator (.ai) and can be saved as an .ai or .eps file. We do accept art in other formats, including .jpg and Corel Draw. You can upload your file from our Contact Us or Customer Care pages.
Can you design my logo?
If you have a good idea or sketch of what you want, our graphics department may be all you need. If you are less clear on what you want, we recommend that you work with a marketing professional first and then bring your new logo to us. In the Greater Columbus area, you may want to visit The PRStore, located on Polaris Parkway. Let them know you were referred by us.
What brands do you carry?
We have access to countless brands, including Culinary Threads™, Nike Golf, Ping, Geoffrey Bean, Addias, Badger, Tommy Hilfiger, Nine, Devon & Jones, Jerzees, Hanes, Izod, ChefWear, Chef Designs, Lee, Outer Banks, Tiger Woods, Port Authority, and many more. The catalogs on our website are only a small portion of what we have available. Use them to get started, then call or visit to select that perfect item.
Can I get a discount for a good cause?
The Sullivan Company has made commitments to several organizations supporting good causes. You can read about some of them on our About Us page. Just click "We Care". You may also want to read our information on planning an effective fund raiser.
Having said that, feel free to submit your request to us. Although we grant few additional discounts, we would love to know what you're doing and in some cases, may find ways to participate with you.
Can I get samples?
Yes! Samples must be returned in original, wearable condition, usually within 21 days. We may ask you for a deposit on the samples; we will refund that deposit when the articles are returned in salable condition. A restocking fee may apply.
Can I supply my own apparel for you to decorate?
Yes. We frequently decorate customer supplied apparel. You should know that, although rare, it is possible for your garment to be damaged or destroyed during the decorating process. If that happens, we won't charge you for our work on that piece (of course), but will be unable to replace your garment, including paying for damaged garments. If we supply apparel, you will get exactly what you order.
I've heard good things about you. Can I work there?
Maybe! People do like working here, so our employee turnover is rather low. But our growth does require talented people and we always want to have a list of good quality people handy! Keep an eye on our "What's New" page for any potential openings. In the meantime, give us a call and learn how to provide your resume to us (sorry, we don't post e-mail addresses on our website in an effort to curb spam).
Embroidery pricing is driven by several factors:
Screen print pricing is most commonly affected by these factors. As printed quantities increase, the impact of these factors becomes less significant:
Other factors that may affect pricing include:
We can provide a quote over the phone in a matter of minutes. Just give us a call! We're here to help!
130 Graphic Way
Westerville, OH 43081