Whether you are buying logo apparel for the first time or are a seasoned buyer, we know that you have questions. The Customer Care Center is designed to help you get answers fast.
The value of Promotional Products is in their ability to carry a message to a well-defined audience. Because the products are useful to and appreciated by the recipients, they are retained and used, repeating the imprinted message many times without added cost to the advertiser.
The most common process for printing apparel is called Screen Printing.Screen Printing
Screen printing is an inexpensive way to communicate a message or brand image. You may be most familiar with screen printing on printed t-shirts or sweatshirts. Screen printing gets its name from a process of moving ink through a mesh, or screen, onto the garment.
At The Sullivan Company, we have the newest screen printing equipment from M&R, a worldwide leader in screen printing technologies. Our automated press is capable of printing over 360 shirts per hour. And our staff has the experience to use it. But the quality of the print is what's really important ... and that's when you'll notice the value of great equipment and the value of having experience and well trained printing staff. We're proud to have both!Heat Transfers
Another option for lower volume prints is a heat applied transfer. Multi-color logos, full color photographs and detailed artwork can be applied to products with transfers. The complete logo permanently adheres to the material's surface with heat and pressure. Transfers are best used on light colored products.Direct to Garment Printing
There are new methods emerging for printing apparel. The latest innovation is a Digital Direct to Garment (DTG) process. The process is much like printing from your personal computer, except that a shirt is printed instead of a piece of paper. This technology may be well suited for very small print jobs. At The Sullivan Company, we are keeping close tabs on innovations in the DTG industry and will invest in this technology when there's a clear value proposition to our customers.
The origins of embroidery are unclear, but examples survive from ancient Egypt, Iron Age Northern Europe and Song Dynasty China. Elaborately embroidered clothing, religious objects, and household items have been a mark of wealth and status in many cultures for centuries.
Today, embroidered clothing remains a statement of quality and good taste. Translating an image into stitches on cloth is remarkable, even to those most familiar with embroidery.
At The Sullivan Company, we take pride in representing your design or logo with thread, stitches, and color. Although embroidery has been done by hand for centuries, most embroidery done today is by machine. Here's how it works:
You are welcome to visit The Sullivan Company to watch the embroidery process. Please call to make an appointment.
You may also want to review Pricing Considerations for Embroidery
Tired of "being taken to the cleaners" by your rental company? Tired of all those unexpected fees? Consider buying your apparel rather than renting it.Some things to consider:
Give us a call to discuss the option of buying your chefs' apparel rather than renting it. Let us show you how you can save money and improve morale.
Selling apparel or other products can be a great way to raise money for your school or club. Getting the most out of your fund raiser requires some careful planning. Here are some tips that will help you make the most profit:
Ask around and you're likely to hear people recommend The Sullivan Company. We hope so. Give us a call at 614-898-9971 and let us help you get started!
How do I start the order process?
Feel free to browse our offerings online, come into our office and pick up an apparel catalog, or give us a call and let our brand professionals make custom apparel suggestions for you.
Can I bring in my own apparel for you to decorate?
No, we do not accept customer supplied apparel. With our printing and embroidery processes, although this is rare, it is possible for a garment to be damaged during production. If this would happen with customer supplied apparel, we would not be able to replace your garment. When you order your apparel through us, you will get exactly the quantity you order.
What brands do you carry?
We have hundreds of brands including Culinary Threads, ChefWear, Nike Golf, The North Face, Eddie Bauer, Comfort Colors, Adidas, Oakley, Dickies, Ogio, Bella + Canvas, Next Level, Badger, and Hanes. Our online offerings are only a fraction of what we have, so please call us or come in and let our brand professionals make custom suggestions for you.
What is the minimum order size?
There is a 12 piece minimum for screen printing and a 1 piece minimum for embroidery. As quantities increase, the decorating cost will decrease per garment. Call us for a precise quote.
Can I get samples before I decide on a garment?
Yes, and most samples can be here the next business day. If you take the samples from our office, they must be returned in original, wearable condition within 21 days. We may ask for a deposit on large sample orders that will be refunded when they are returned.
How long will my order take?
Screen printing and embroidery orders are completed within 10 business days after art approval. This allows time for the apparel to arrive, art to be converted correctly for production, production to be completed and a quality control check. If you need your apparel before 10 business days, a rush fee may be added to your order.
Promotional products have varying time frames, depending on the product you order. Although some items may take just 10-14 days, please allow 3-4 weeks after art approval for production. We know that few things are as disappointing as not having your products in time for your event. Rush services are available at an additional charge.
What format should my art file be in?
Vector art is required for screen printing and embroidery, which is an .ai or .eps file. We can accept raster files (.psd, .jpg, .png), but there may be a fee associated with making this art 'print quality' if it is a complicated image. Our designers can also create custom artwork for you based on a sketch or even a quick verbal description.
Can you design my logo?
Yes! We have two talented graphic designers on staff that can work with you to make the perfect logo for your business. Please call us to set up an appointment with them and get pricing information.
Can I get a discount for a good cause?
The Sullivan Company had made commitments to several organizations supporting good causes. You can read about them on our About Us page, under "We Care." Having said that, feel free to submit your request to us. Although we grant few additional discounts, we would love to know what you are doing and in some cases, may find a way to participate with you.
I've heard good things about you, can I work here?
Maybe! People do like working here, so our employee turnover is rather low. But our growth does require talented people are we always want to have a list of good quality people handy! Keep an eye on our "What's New" page for any potential openings. In the meantime, give us a call to chat or send your resume to hello@WearBrandMatters.com.
Embroidery pricing is driven by several factors:
Screen print pricing is most commonly affected by these factors. As printed quantities increase, the impact of these factors becomes less significant:
Other factors that may affect pricing include:
We can provide a quote over the phone in a matter of minutes. Just give us a call! We're here to help!
130 Graphic Way
Westerville, OH 43081